CANCELLATION POLICIES
Summary
UniqGo Tourism allows free cancellations up to 72 hours before departure, after which refunds are tiered based on notice given. Guests cancelling between 24 and 72 hours pay a 40% fee, and cancellations made less than 24 hours before departure are non-refundable, though a voucher option is available.
If UniqGo must cancel a tour—due to operational issues or force majeure—guests receive a full refund or may rebook at no extra cost. All approved refunds are processed back to the original payment method within seven business days of confirmation. Non-refundable elements (e.g., payment-gateway fees, promotional discounts) are clearly outlined.
Guests may cancel at no cost if done at least 72 hours prior to the scheduled tour start time
2.2 Tiered Refund Structure
2.3 Voucher Option
Cancellations made less than 24 hours before departure may opt instead for a transferable voucher worth 60% of the booking value, valid for 12 months from issue
If UniqGo cancels due to low enrollment or other operational reasons, guests may choose a full refund or transfer to another date/tour of equal value, at no additional charge.
3.2 Force Majeure
In events beyond our control—such as natural disasters, government travel restrictions, or extreme weather—guests receive either a full refund or a 24-month credit for future bookings
UniqGo Tourism reserves the right to update this policy at any time; the version posted here is the governing policy.
If UniqGo must cancel a tour—due to operational issues or force majeure—guests receive a full refund or may rebook at no extra cost. All approved refunds are processed back to the original payment method within seven business days of confirmation. Non-refundable elements (e.g., payment-gateway fees, promotional discounts) are clearly outlined.
1. Scope
This policy applies to every booking confirmed with UniqGo Tourism, effective immediately upon posting.2. Guest-Initiated Cancellations
2.1 Free Cancellation WindowGuests may cancel at no cost if done at least 72 hours prior to the scheduled tour start time
2.2 Tiered Refund Structure
| Notice Given Before Departure | Refund Amount | Fee Charged |
|---|---|---|
| 7 or more days | 100% | 0% |
| 3–6 days | 80% | 20% |
| 24–72 hours | 60% | 40% |
| Less than 24 hours | 0% | 100% |
2.3 Voucher Option
Cancellations made less than 24 hours before departure may opt instead for a transferable voucher worth 60% of the booking value, valid for 12 months from issue
3. Company-Initiated Cancellations
3.1 Operational CancellationsIf UniqGo cancels due to low enrollment or other operational reasons, guests may choose a full refund or transfer to another date/tour of equal value, at no additional charge.
3.2 Force Majeure
In events beyond our control—such as natural disasters, government travel restrictions, or extreme weather—guests receive either a full refund or a 24-month credit for future bookings
4. Refund Processing
Approved refunds are credited to the original payment method within seven business days of cancellation acceptance, in line with industry standards .5. Non-Refundable Fees
- Payment-gateway and bank processing fees (typically 1–3%) are non-refundable unless otherwise required by law .
- Promotional discounts and optional add-ons (e.g., insurance, special meals) adhere to each supplier’s own refund rules
6. Modifications & No-Shows
- Any request to change dates or tours is treated as a cancellation and incurs the fees above
- No-shows result in a 100% charge of the total booking amount .
7. Dispute Resolution
For questions or to dispute a charge, please contact our Customer Care team. We aim to respond within 48 hours.UniqGo Tourism reserves the right to update this policy at any time; the version posted here is the governing policy.